PRIVACY POLICY

Effective Date: 15/01/2026

1. INTRODUCTION

To Write Art ("we," "us," or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, purchase our programs, or interact with our services.

Business Details:

  • Business Name: To Write Art

  • Location: Melbourne, Victoria, Australia

  • Contact Email: towriteart@hotmail.com

  • ABN: 79 102 345 332

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.

2. WHAT PERSONAL INFORMATION WE COLLECT

We collect the following types of personal information:

Contact Information:

  • Name

  • Email address

  • Postal address (for hard copy program delivery within Australia)

  • Phone number (if provided)

  • Program Participation Information:

  • Weekly Self Check-In responses (questionnaire answers submitted voluntarily)

  • Artwork submissions (if you choose to submit for Certificate of Completion or public sharing)

  • Artwork Withdrawal Form responses (if you request removal of publicly shared work)

  • Legal Consent Forms (for students under the legal age of majority, signed by parent/guardian)

  • End-of-Year Feedback Form responses

Payment Information:

  • Payment details processed through our third-party payment processor

  • Billing address

  • Purchase history and transaction records

  • Guardian Information (for underage students):

  • Parent or guardian name and contact details (via Legal Consent Form)

Technical Information:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited on our website

  • Date and time of visits

  • Referring website addresses

3. HOW WE COLLECT YOUR INFORMATION

We collect personal information through:

  • Direct Collection: When you fill out forms on our website, register for Weekly Self Check-In, purchase programs, submit artwork, or contact us via email

  • Automatic Collection: Through cookies and similar tracking technologies when you browse our website

  • Third Parties: Payment information collected through our secure payment processor

4. WHY WE COLLECT YOUR INFORMATION

We collect and use your personal information for the following purposes:

Program Delivery:

  • To process and fulfil your program purchases

  • To deliver PDF downloads or ship hard copy programs

  • To provide access to program materials

Communication:

  • To respond to your enquiries and provide customer support

  • To send program-related updates and information

  • To send Weekly Self Check-In reminders (if you register)

Program Support:

  • To provide personalised evaluations based on Weekly Self Check-In responses

  • To review and process Certificate of Completion submissions

  • To display submitted artwork on our platforms (with your consent)

Business Operations:

  • To maintain records of purchases and transactions

  • To comply with legal and regulatory obligations

  • To protect against fraud and unauthorised transactions

Improvement:

  • To analyse End-of-Year Feedback Forms and improve our programs

  • To understand how visitors use our website and enhance user experience

5. HOW WE USE YOUR INFORMATION

Your personal information will be used only for the purposes for which it was collected, or for related purposes that you would reasonably expect.

We will NOT:

  • Sell or rent your personal information to third parties

  • Use your information for marketing purposes without your consent

  • Share your artwork or creative work publicly without your explicit permission

  • Disclose your Weekly Self Check-In responses to anyone other than you

Confidentiality:

  • All Weekly Self Check-In responses are collected and reviewed confidentially

  • Artwork submissions for certification are kept private unless you opt to share publicly

  • Student work and personal reflections remain confidential

6. HOW WE STORE AND PROTECT YOUR INFORMATION

Security Measures:

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure servers and encrypted connections (SSL)

  • Password-protected systems

  • Restricted access to personal information (only authorised personnel)

  • Regular security reviews and updates

Data Retention:

  • We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy

  • Purchase records are retained for 7 years to comply with Australian tax law

  • Weekly Self Check-In data is retained until your program evaluation is provided, then archived securely

  • You may request deletion of your information (see Section 8: Your Rights)

International Storage:

  • Your information may be stored on servers located outside Australia. If so, we ensure that the overseas recipient is subject to a law or binding scheme that protects your information in a substantially similar way to the APPs.

7. WHO WE SHARE YOUR INFORMATION WITH

We may share your personal information with:

Service Providers:

  • Payment processors (to process transactions securely)

  • Shipping providers (to deliver hard copy programs within Australia)

  • Email service providers (to send programme-related communications)

  • Website hosting providers

Legal Obligations:

  • We may disclose your information if required by law, court order, or government authority, or to protect our legal rights.

Public Sharing (with your consent only):

  • If you choose to have your artwork shared publicly on our social media or website, we will display your work along with your name (or anonymous, if you prefer). This is entirely optional and requires your explicit consent via the Artwork Submission Form.

We do NOT:

  • Share your personal information with third parties for their marketing purposes

  • Sell your data to advertisers or data brokers

8. YOUR RIGHTS UNDER AUSTRALIAN PRIVACY LAW

Under the Australian Privacy Principles, you have the right to:

  • Access Your Information: You may request access to the personal information we hold about you. We will provide this within a reasonable timeframe, usually within 30 days.

  • Correct Your Information: If your personal information is inaccurate, incomplete, or out-of-date, you may request that we correct it.

  • Request Deletion: You may request that we delete your personal information, subject to certain legal obligations (e.g., we must retain financial records for 7 years for tax purposes).

  • Withdraw Consent: If you have registered for Weekly Self Check-In, you may unregister at any time. If you have consented to public sharing of your artwork, you may withdraw this consent via the Artwork Withdrawal Form.

  • Opt-Out of Communications: You may opt out of receiving programme-related emails by contacting us or using the unsubscribe link in our emails.

  • To Exercise Your Rights: Contact us at towriteart@hotmail.com with your request. We will respond within a reasonable timeframe and may require verification of your identity to protect your information.

9. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Analyse website traffic and usage patterns

  • Improve website functionality and user experience

Types of Cookies We Use:

  • Essential Cookies: Necessary for website operation (e.g., shopping cart, secure checkout)

  • Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics, if applicable)

  • Managing Cookies: You can control and delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Third-Party Services We Use:

  • Payment processors (e.g., PayPal, Stripe) - subject to their own privacy policies

  • Email service providers - subject to their own privacy policies

  • Social media platforms (if you choose to share artwork) - subject to their own privacy policies

11. CHILDREN'S PRIVACY

Our programmes are designed for mature learners aged 16 and above.

For Students Under the Legal Age of Majority:

  • The legal age of majority varies by country and jurisdiction (e.g., 18 in Australia, 18-21 in various US states, 18-19 in Canadian provinces).

  • If a student is under the legal age of majority in their country or region, we require parental or guardian consent via our Legal Consent Form before collecting or using their personal information.

Parental Rights:

Parents and guardians of students under the legal age of majority have the right to:

  • Access their child's personal information

  • Request correction of inaccurate information

  • Request deletion of their child's information

  • Withdraw consent at any time

Student Responsibility:

Students and their parents/guardians are responsible for determining whether parental consent is required based on the laws of their country or region. If you are unsure about the legal age of majority in your jurisdiction, please consult local laws or seek legal advice before enrolling.

Social Media Age Restrictions:

In compliance with Australian social media age restrictions (prohibiting children under 16 from creating social media accounts), we confirm that:

  • Students are NOT required to have Instagram or any social media accounts to participate in our programmes

  • All artwork submissions are made via email, not through social media platforms

  • If parents/guardians consent to public sharing of their child's artwork, To Write Art will post the work on our Instagram account on the student's behalf

  • The student does not need to access, view, or interact with Instagram

  • Parental consent is required for all students under the legal age of majority before any artwork is shared publicly

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated ‘Effective Date’.

Notification of Changes:

  • If we make significant changes to how we handle your personal information, we will notify you via email or through a prominent notice on our website.

Your Continued Use:

  • By continuing to use our website or services after changes are posted, you consent to the updated Privacy Policy.

13. HOW TO CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Email: towriteart@hotmail.com

We aim to respond to all privacy-related enquiries within 48-72 hours during business days.

14. COMPLAINTS

If you believe we have breached the Australian Privacy Principles or have concerns about how we handle your personal information, you may lodge a complaint with us:

  • Step 1: Contact us at towriteart@hotmail.com with details of your complaint

  • Step 2: We will investigate your complaint and respond within 30 days

  • Step 3: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Office of the Australian Information Commissioner (OAIC)

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au

15. CONSENT

By using our website, purchasing our programmes, or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

Last Updated: 15/01/2026

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).